To Register, click HERE or call 563-557-8271, Ext. 380 and register for Workshop #56471.
In today’s market there are very few truly original products or ideas, so you must stand out in the area of customer service if you expect to acquire and retain customers. Thinking strategically through a customer service plan is critical to the development of a successful business. This class will walk you through the 5 steps necessary to create a top-notch retail customer service plan that includes setting service goals, identifying the skills necessary to meet those goals, and hiring and training to ensure your customer service plan is executed, even in your absence.
Trainer: Tama-Lea Lorenzen
Workshop sponsored by Startup Dubuque, America’s SBDC Iowa, and Northeast Iowa Community College.